Privacy Policy
Last updated: October 3, 2026. Short version: we collect only what we need to connect you with a contractor, and we never sell your personal data.
Information we collect
When you contact us — by phone, through our contact form, or by email — we receive the details you provide, such as your name, phone number, email address, service address or neighborhood, and a description of your plumbing issue. We need this information to understand your request and match you with an appropriate independent contractor.
How we use it
We use your information solely to operate this referral service: responding to your inquiry, connecting you with a contractor in our network, and following up on the referral if needed. We do not use your information for unrelated marketing, and we do not sell, rent, or trade your personal data to anyone.
Sharing with contractors
To arrange your referral, we share the relevant details of your request (typically your name, phone number, location, and issue description) with the independent contractor we match you with, so they can contact you directly. Those contractors operate under their own privacy practices once you engage them.
Cookies and analytics
This site may use basic cookies and privacy-respecting analytics to understand aggregate usage — for example, which pages visitors find helpful — so we can improve the site. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings; the site will still work.
Data security and retention
We take reasonable steps to protect the information you share with us and retain it only as long as needed to operate the service and meet legal obligations. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices
You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it by emailing [email protected]. We will respond to reasonable requests promptly.
Changes to this policy
If we change this policy, we will update the "last updated" date above. Continued use of the site after changes means you accept the updated policy.
Contact
Questions about this policy: [email protected] or (310) 555-0100.